Refund policy
INTRO BILLETS RETURN AND REFUND POLICY
Custom and Made-to-Order Products
Intro billet wheels are made to order based on the wheel style, dimensions, lug pattern, finish, and other specifications approved by the customer. Because these products are custom-built, completed custom orders are final sale and are not eligible for return, exchange, or refund for reasons such as a change of mind, an incorrect customer-provided specification, or a fitment issue caused by inaccurate vehicle information.
Quote Requests
Submitting a wheel quote request does not place an order and does not charge the customer. A purchase is created only after the customer approves the final specifications and pricing and completes payment.
Cancellations
Contact us immediately if you need to request a cancellation. Cancellation requests are not guaranteed after an order has been approved or production has begun. Any approved cancellation may be subject to costs already incurred for materials, engineering, machining, finishing, or other custom production work.
Damaged, Defective, or Incorrect Items
Please inspect your wheels immediately upon delivery. Contact us within 7 calendar days of delivery if an item arrives damaged, has a manufacturing defect, or does not match the specifications confirmed on your order.
Email bartolo@nexustruckupgrades.com and include your name, order or quote number, a description of the issue, and clear photographs of the wheel, packaging, shipping label, and damage or discrepancy. Keep all original packaging until the claim is resolved.
We will review the claim and provide instructions. Do not install, mount a tire on, modify, or return a wheel without written authorization. Unauthorized returns will not be accepted. If a claim is approved, the available remedy may include repair, replacement, or refund, depending on the circumstances.
Shipping Damage
Visible shipping damage should be noted with the carrier when delivery is accepted whenever possible. Claims may be denied if the product is installed, altered, or discarded before inspection.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges and return shipping costs are non-refundable unless the return results from our error or an approved damage or defect claim.
Fitment Responsibility
Customers must provide complete and accurate vehicle and fitment information. Intro Billets reviews submitted information to assist with fitment, but vehicle modifications, brake conversions, suspension changes, body modifications, and inaccurate measurements can affect fitment.
Contact Us
Intro Billets
12954 Beaumont Hwy
Houston, TX 77049
Phone: (346) 570-5107
Email: bartolo@nexustruckupgrades.com
This policy should be reviewed alongside the final quote and order terms provided before payment.